Case Studies

Team Development

Lighting column testing business

The owner of a leading independent UK-based non-destructive testing organisation, specialising in the structural stability testing and analysis of lighting columns across the UK, made contact with  me. Following a significant legal dispute with a former manager, he sought to relocate his business to the Midlands and establish a completely new operational team.

I first assisted in identifying a suitable operational base and recruiting new staff members. While the owner focused on providing technical training and development, he needed additional support to enhance middle management skills and create an environment where the team could engage and thrive.

Key Challenges:

  • The team consisted of young and inexperienced testers.

  • The business required them to work in small teams in remote locations, often staying away from home 4-5 days a week.

  • Monitoring quality and performance was challenging for the middle managers as the teams were working remotely.

  • The middle managers were enthusiastic but new to leadership, relying solely on their own experiences to guide their leadership style and skills.

Actions taken:

  • We conducted a leadership training workshop covering Introduction to Leadership, Great Leader Attributes, Critical Skills, and Individual Leadership Evaluations.

  • Follow-up sessions were arranged to review the findings and develop individual growth plans for the middle management team. 

  • This boosted their confidence and provided key skills essential for managing remote teams.

  • As a result, the business experienced improved staff engagement levels, recruitment strategy, and staff retention.

  • The newly established business is back on track, with revenue and profit exceeding pre-disruption levels.

 

The leadership workshop was really informative, and I definitely took a lot away from it not only for myself but for the business as well." 

Area Manager

Yesterday's follow-up meeting was incredibly insightful. I've gained a lot to consider and work on, and I know I'll benefit immensely from applying what we discussed." 

Project Analyst Manager and Operations

I can’t recommend Phil enough for the professional help and assistance he has provided me and my company over the last two years. Invaluable!”

Managing Director